A website chatbot or Bot will allow your users to communicate with you and share their thoughts with you. This can help you in many ways. But how can you use it effectively?
This question has come up many times, but what is a Chatbots? It is an artificial intelligent computer program that can be installed on your website or application to act as a personal assistant. So what does it do?
Chatbots can also take data or voice or text messages from your users and store them in a database to be retrieved at any time later. This way you can get back your lost messages, or your clients can let you know if they need anything else for whatever reason.
You can have different chats with the same user, so that they do not have to remember the different chats to tell you that you will need to ask. For example, if one of your chatbot user wants to buy a drink from you, they can just write 'Buy a drink from me'.
The best part about Chatbots is that you don't have to have a lot of programming knowledge to set one up. All you need is the ability to talk and type a little. So in the future you can already use Chatbots to do all sorts of stuff for you.
Messenger Chatbot is one example of a Chatbot. This Facebook Messenger Bot will act as a personal assistant and do all the tasks that you can think of. One of these tasks is to send text messages to people. Another task is to reply to them instantly.
You can even talk to Messenger Chatbot as if you are chatting with friends directly. It will tell you how to write a message for them to read and what words to use when they want to reply.
Although it might sound like a good idea to use Facebook Chatbot in your company, keep in mind that you might end up with a bunch of spam complaints. Some of your users might have your messages blocked by their system, especially if they don't want to receive them.
You can still use Chatbots for other purposes. For example, if you have a Blog on your company website chatbot, then you can use Chatbots to update your Blog with the latest news. Another example is that you can use a Chatbot to search for information about a certain topic, or for other information you want to have at hand instantly.
Bots are useful because they can be programmed to be either very specific or very general. This means that you can choose the right types of messages to send depending on the needs of your clients.
This is a great feature for Chatbots that you can use in your Blogs, Newsletter, or Forums on Messenger. For example, if you are promoting a product and you want to promote a giveaway, then you can write a message such as 'Free gift from me', and this will prompt the Chatbot to tell the user about a few things you can give to get them more information.
Chatbots will help you save time and money. It saves you time by letting you do things that you would have otherwise done manually. It saves you money by not having to pay employees to deal with various issues such as sending emails and taking care of customer support.